COVID-19 Update

March 19, 2020

COVID-19 Update

UPDATED 19th August 2021

CAMDEN AND GREENWICH STORES OPEN

Covid-19

As of the 12th of April, our Camden and Greenwich stores are officially back open, but we are operating reduced opening hours. 

Camden :

THU 11.30am - 5pm

FRI 11.30am - 5pm

SAT – SUN 11am-6pm

BANK HOLIDAY MONDAYS - 11am-6pm

Greenwich:

FRI 11.30am - 5pm

SAT 10.30pm - 5.30pm

SUN 10.30am-5pm

BANK HOLIDAY MONDAYS - 11am-5pm 

ONLINE IS OPEN

Covid-19

Our stores are open but with reduced opening hours.

Online is up a running, but to reduce unnecessary travel we are dispatching orders two to three times a week as opposed to daily.

If you're in a rush, please do get in touch so we can see what we can do to help.

 

Brexit

Now that the UK is no longer part of the EU, some things will have changed with parcels heading to EU counties.

We're working on what this means exactly but for now we can tell you that we are still shipping to the EU, but delivery does seem to be taking longer due to customs checks, and that your products may be subject to extra fees (VAT and import duty). Please note, these fees are the customers responsibility, if you would like to check how much it will be please contact your local postal service.

 

 

UPDATED 5th January 2021

ONLINE IS OPEN

Covid-19

In line with the new lockdown, our stores are closed until further notice.

Online is up a running, but to reduce unnecessary travel we are dispatching orders two to three times a week as opposed to daily.

If you're in a rush, please do get in touch so we can see what we can do to help.

 

Brexit

Now that the UK is no longer part of the EU, some things will have changed with parcels heading to EU counties.

We're working on what this means exactly but for now we can tell you that we are still shipping to the EU, but delivery does seem to be taking longer due to customs checks, and that your products may be subject to extra fees (VAT and import duty). Please note, these fees are the customers responsibility, if you would like to check how much it will be please contact your local postal service.

 

UPDATED 20th December 

Our stores are now closed until further notice due to new government restrictions.

We are dispatching online orders up until the 21st December and will then be on holiday until the 29th December.

Any order placed over this period will be dispatched on the 29th December.

Happy Holidays!

 

UPDATED 27th November 

Our festive opening hours are (from the 2nd December):

Camden :

Tuesday to Friday 11.30am - 5.00pm

Saturday to Sunday 11.00am - 6.00pm

Boxpark:

Tuesday to Friday 12.00pm - 5.00pm

Saturday 11.30am - 6.30pm

Sunday 12pm-5pm

Greenwich:

Saturday to Sunday 11.00pm - 5.00pm

 

UPDATED 4th November 

The 2nd lockdown is upon us, so unfortunately our bricks and mortar locations are now closed until at least early December.

But online is still very much open, and somewhat of a lifeline for businesses like ours in these tough times.

We are also very happy to be offering digital gift certificates that you can order and will arrive straight in your inbox, to print off at home or to be forwarded on to the recipient.

If you have any questions for us, then please do get in touch.

 

UPDATED 5th October

Stores:

We are pleased to announce that our stores are slowly reopening. We will be open on weekends only for now and reassessing every week. As it stands, our Camden Flagship and Boxpark stores are open (weekends only) and occasionally on Thursdays and Fridays, but please contact us beforehand to confirm. Our Greenwich store will be open for a trial weekend at the end of the month.

For the time being, opening hours are

Camden :

Thursday to Friday 11.30am - 5.00pm

Saturday to Sunday and 11.00am - 6.00pm

Boxpark:

Friday 12.00pm - 5.00pm

Saturday 11.30am - 6.30pm

Sunday 12pm-5pm

Greenwich:

31st October and 1st November 11.00pm - 5.00pm

 

Returns/Repairs:

All returns/exchanges or repairs should be sent to the address below but as always please get in touch beforehand to confirm.

Address:

The Camden Watch Company, Unit 102, 33 Parkway, Camden Town, NW1 7PN, UK

The Current Situation:

19th March 2020

Like many other small businesses not only across the country but across the world, Covid-19 has hit us hard.

As a company, we rely on our stores to bring in cashflow that allows us to pay for our monthly overheads; rent, employees salaries, national insurance, electricity and much more.

It has been a very hard decision, but we have now decided to officially close our stores until further notice. This is for the safety of our employees and the public alike, we'll only get through this by working together and we are committed to doing our bit to help.

Online is still very much open, and somewhat of a lifeline for businesses like ours in these tough times. Shipping times may be slightly longer but we will do our best to keep everything as smooth and prompt as possible.

We are also very happy to be offering digital gift certificates that you can order and will arrive straight in your inbox, to print off at home or to be forwarded on to the recipient.

If you have any questions for us, then please do get in touch.





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