We offer a no questions asked returns policy.
If you are not happy with you watch then you can return it to us for an exchange or refund within 14 days of order receipt. With a valid reclaim the full amount will be reimbursed excluding the shipping.
Items must be returned with the original packaging and any protective coverings and product information and in new and unworn condition. Please also include you name and order number so we can identify your order.
Please contact us via email to arrange an exchange and/or refund. It is up to the customer to arrange and pay any return shipping and to be able to provide proof of postage.
Returns should be sent to:
The Camden Watch Company, 88b Stables Market, Chalk Farm Road, London NW1 8AH
Refunds will be issued to the card you used to place the order. This typically takes a maximum of 5 working days in the UK, dependent on your bank/card issuer, and slightly longer on international orders.
If you purchased your watch in store, then you will need to come back in store for a refund. All in store refunds will be paid in cash.
We are currently offering an extended Christmas returns policy. All watches can be returned for a full refund or exchanged for another model for up to 14 days after Christmas. Usual return conditions still apply.