Extended Christmas Returns
Christmas returns are extended until 14 days after Christmas. So the watch can be returned up until the 8th January, no questions asked. Please note that the usual terms and conditions still apply, the watch must be unworn and in all its original packaging, and proof of purchase must be provided. for more information see below.
We offer a no questions asked returns policy.
If you are not happy with you watch then you can return it to us for an exchange or refund within 14 days of order receipt. With a valid reclaim the full amount will be reimbursed excluding the shipping.
Items must be returned with the original packaging and any protective coverings and product information and in new and unworn condition. Please also include you name and order number so we can identify your order.
Please contact us via email to arrange an exchange and/or refund. It is up to the customer to arrange and pay any return shipping and to be able to provide proof of postage.
Returns should be sent to:
Repairs and Returns, 5a Delancey Passage, Camden NW1 7NN, UK.
Refunds will be issued to the card you used to place the order. This typically takes a maximum of 5 working days in the UK, dependent on your bank/card issuer, and slightly longer on international orders.
If you purchased your watch in store, then you will need to come back to the same store for a refund. All in store refunds will be paid in cash.
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